| 1) |
Why can I not log into the Video Chat? or When I click the chat link and I receive an Access Denied screen?
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| |
To access the Video Chat you must have an account on our site, an active personal ad and be logged into this account before accessing the video chat.
If you receive this error and you are logged in and your personal ad is active please contact us. |
| 2) |
When I click the Chat link I receive a green screen with nothing on it but 2 red/green dots?
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Click the refresh button on your browser to reset the chat. This will log you back into the chat and reset the application.
You may have to
click the refresh a couple times if you are using an old browser. |
| 3) |
Rooms List, what is this?
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This is the list of available rooms. You can create a new room, click a current room and then click the join button or click the
Delete Room button and if there is no one left in the room delete it from the list. |
| 4) |
How do I send Video?
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To send video move your mouse over a video slot.
This is an open video slot:
Click the video slot and you will be prompted to allow your camera and microphone to be shared. Click the Allow Button. It looks like this:
Your video and audio will start streaming. It should look like this:
Move your mouse over your video slot or another members active video slot and you will see the camera and microphone controls. They look like this:
Your member name is in the top left corner of your video slot. The Audio meter on the right shows you the level of your (or another member's) audio
output. You can use your microphone to talk live to other members! The Audio Feed button starts and stops your audio from sending.
If you click another member's audio feed button it will stop you from receiving their audio. The Video Feed button starts and stops your video from sending.
If you click another member's video feed button it will stop you from receiving their video. The Stop Feed button stops your audio and video from being transmitted
to others in the chat room.
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| 5) |
What is the ChatBot?
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The ChatBot is a software robot that maintains the session state and manages the room interface. You may or may not
be able to see this bot in the chat room. The ChatBot allows for things such as bad word filters, room owner privileges, spam blocking and handles kicks/bans. |
| 6) |
I am having trouble accessing the Video Chat, I cannot connect or have trouble connecting?
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The chat software is setup to use 3 different ports for communication. Any of these can be used by our
software to communicate with our chat server. If one of them is working but the others are not check your firewall or try to make a connection directly
without going through other services such as a proxy, AOL, etc. While the software has been tested and works with these we cannot test every firewall or
every possible software setup. If you cannot connect after trying several times please try one or more of the testing tools below:
Click here to test Video CHAT server
Click here to test Video Instant Messenger server (IMs)
Click here to test Video Streaming server
* For fastest service please email me on the site at profile #14 or click here. This software tests out different communication paths
to our servers and then opens an Email to send the results to us! |
| 7) |
Which Web/Video Cams Work and Which Don't?
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The most current list is available at this link:
CLICK HERE. |
| 8) |
How do I configure my Audio?
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The audio configuration is available at this link:
CLICK HERE. |
| 9) |
The Video is Choppy or Fragmented?
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The servers automatically manage bandwidth based on the Connection
Speed setting you select in the Chat Room. Bandwidth is divided amoung the other members who are chatting with you.
The Video has the highest priority followed by audio and the actual text chat. Setting your
Connection Speed to a higher setting increases the resolution and slows the speed of the video. Selecting
a video speed that is much higher than your connection will cause frames to be dropped and this is what causes
choppy video. Other factors include anything that use bandwidth on your connection, network or the Internet route to our
servers. |
